Support
Need help with a Cobblestone Digital product? We're a small team that builds and maintains everything we ship — so when you contact us, you get the person who built it.
Direct Support Contact
For all support inquiries — platform issues, account questions, billing, mobile app troubleshooting, or general questions — email us directly:
We typically respond within one business day. For urgent production issues affecting active users, please indicate that in your subject line.
Product Support by Platform
AnchorPoint Service Connect
For participants experiencing issues with check-in, check-out, PIN authentication, or service history — contact your supervising organization first, as they manage your account.
For technical issues with the app itself: trey@cobblestone-digital.com
AnchorPoint Volunteer Connect
For tenant administrators needing help with volunteer management, ambassador programs, or platform configuration.
Platform: apvc.net · Contact Support
LEDES Billing
For law firm users needing help with invoice generation, LEDES 1998B exports, carrier submission, timekeeper setup, or account management.
Platform: ledesbilling.net · Contact Support
AuditShield & SACT
For questions about the System Audit Collection Tool, compliance scan results, Compliance Health Letters, or AuditShield platform access.
Platform: audit.cobblestone-digital.com · Contact Support
awaits.info
For city administrators managing knowledge content, business listings, or events. For technical issues with the AI chatbot or platform access.
Platform: awaits.info · Contact Support
Custom Web Projects
For clients with custom-built websites or applications — maintenance requests, feature updates, or technical questions about your project.
AnchorPoint Service Connect — App Store Users:
If you downloaded the AnchorPoint Service Connect mobile app from the Apple App Store or Google Play Store, the app is managed by Cobblestone Digital LLC. Your account and service records are managed by your supervising organization (the court or corrections department that enrolled you). For account access issues — including forgotten PINs or locked accounts — contact your supervisor or the organization that enrolled you. For app technical issues, contact trey@cobblestone-digital.com.